Clockwork Applications Limited ("ClockworkApplications", "us", "we" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
You can visit our websites without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - see our cookie policy for detailed information).
If you do submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with ClockworkApplications.
We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our websites and when you generally use our products and services.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information or when you respond to communications from us.
We may also collect your information if you request a quote from us whether via a website form or via our live chat in which case it shall be within our legitimate interests to contact you to discuss a sale.
The type of personal information we may collect could include, for example, your name and postal address, email address, telephone number, email address.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required.
We may also undertake market and product analysis and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as SMS, Email and online (subject to any preferences expressed by you).
You may update your preferences at any time by emailing phil@clockworkapplications.co.uk with your email and preference (e.g., 'opt-out Email', 'opt-in post').
We may disclose your information to companies within the ClockworkApplications Network or in the event of a re-organisation or sale. In such cases, the recipient will be subject to the terms of this Privacy Policy.
ClockworkApplications does not sell or pass your personal information to third parties unless you have given us permission or it is strictly necessary to deliver the services you’ve requested.
Any social media posts or comments you make on our pages are shared under that platform’s terms. We recommend reviewing the privacy settings and policies of the platforms you use.
Comments on our blogs, reviews, or community forums may be public. Please ensure your contributions comply with any applicable rules and are not offensive, defamatory, or unlawful.
We only retain your data for as long as necessary for the purposes it was collected. Typically, this means while you're a customer and for a short period after.
Prospective customer data is retained for no longer than 3 years, unless you unsubscribe or request deletion earlier.
You may request access to your personal data by writing to phil@clockworkapplications.co.uk or by post to Data Protection Officer, ClockworkApplications Limited, 19 Collingwood Drive, Longstanton, Cambs, CB24 3GW.
Please include your name, email, and any relevant account information to help us locate your data efficiently.
We use industry-standard TLS encryption and robust technical, physical, and managerial safeguards to protect your data. However, Internet communications are not always secure, and ClockworkApplications cannot guarantee protection against threats beyond our control.
We may share your property listings with property portals to maximise exposure. You will be notified of new feeds and have the option to cancel them via email or your online control panel.
We may amend this Privacy Policy in response to legal or operational changes. Updates will be posted to our website. If changes affect how we use your personal data, we will notify you directly.
Contact us with privacy enquiries at phil@clockworkapplications.co.uk or by writing to the address listed above.
Monitoring or recording of calls, emails, and messages may occur in accordance with UK law for purposes including training, system operation, and crime prevention.